Delete your Oraloa account (app and website)
This page concerns the Oraloa app and the oraloa.com website, published by YAKO SARL.
To request the deletion of your account:
- in the app: Account → Delete my account → Request deletion;
- or by email to [email protected], from your account's address, subject "Account deletion".
Deleted: your customer account (name, email, phone, addresses), your creative journal and its photos, your notification preferences and identifiers, your calendar entries (and, if you played in the website's former game room, your nickname and scores), your reviews and their photos.
Kept, without your name: orders and invoices, for 10 years (accounting obligation); the history of points and vouchers already used, which supports the discounts granted.
We process your request within 30 days; Shopify erases the data within the following 10 days. An order in progress is delivered or refunded first.
