Shipping Policy
Shipping Terms – Oraloa
Where does my order come from and what are your shipping zones?
Oraloa ships its products worldwide through a network of strategically located warehouses to optimize processing and delivery times.
Depending on your country of residence, your order may be shipped from:
• United States: shipped from our New Jersey warehouse;
• Canada: shipped from our Montreal logistics center;
• Europe and part of the rest of the world: shipped from our warehouse located in the Paris region;
• Certain international destinations: shipped from our partner warehouse located in China, where part of our stock is stored.
The shipping warehouse is selected automatically based on:
• actual product availability;
• the destination country;
• logistical constraints;
• processing capacity;
• estimated delivery times;
• or any other operational constraint.
Oraloa reserves the right to ship an order from a warehouse different from the one usually assigned to a given geographic area in order to ensure optimal order processing.
Shipping Zones
Oraloa currently ships to most countries around the world. Some destinations may temporarily be unavailable due to logistical, regulatory, or geopolitical constraints.
Shipping costs vary depending on:
• the destination country;
• the weight and volume of the package;
• the carrier used;
• the total order amount;
• the selected delivery options.
The exact shipping cost is calculated automatically when placing your order and is visible directly in your cart before payment is confirmed.
Carriers Used
Orders may be shipped via:
• ICS;
• Canada Post;
• UPS;
• La Poste;
• DPD;
• Colissimo;
• Colis Privé;
• Mondial Relay;
• or any other partner carrier selected by Oraloa.
The home delivery carrier is automatically chosen based on:
• the country;
• the postal code;
• the type of product;
• the selected delivery method;
• the logistical capacity available at the time of shipping.
Oraloa reserves the right to change the selected carrier without prior notice in order to ensure proper delivery.
When will I receive my order?
We mainly work with real, physically available stock in our warehouses.
Unless otherwise indicated (pre-order, temporary out-of-stock, specific product, or print-on-demand), orders are generally prepared and shipped within 24 to 48 business hours after payment confirmation.
Average Delivery Times by Region
Europe
• France: 2 to 5 business days
• Belgium & Luxembourg: 2 to 5 business days
• Germany: 2 to 5 business days
• Netherlands: 2 to 5 business days
• Spain: 2 to 6 business days
• Portugal: 3 to 6 business days
• Italy: 3 to 6 business days
• Austria: 3 to 6 business days
• Ireland: 3 to 6 business days
• Switzerland & Monaco: 2 to 5 business days
• Extended Europe: 3 to 6 business days depending on the country
• Spanish Islands: 5 to 8 business days
French Overseas Territories
• Guadeloupe, Martinique, Réunion: 2 to 3 weeks depending on local transport and customs delays.
North America
• United States:
* Zone 1: 2 to 5 business days
* Zone 2: 3 to 6 business days
* Zone 3: 5 to 8 business days
• Canada:
* Quebec & Ontario: 2 to 5 business days
* Other provinces: 3 to 6 business days
International
• United Kingdom: 3 to 6 business days
• Israel, Japan, Mexico, and certain international destinations: 20 to 45 days
• Russia & Belarus: 30 to 50 days
• Rest of the world: 25 to 50 days depending on destination
IMPORTANT: These times only apply to products physically in stock in our warehouses at the time of order. Print-on-demand (POD) products have specific delivery times listed directly on their product page and in the terms related to POD products.
The times indicated are provided for informational purposes only, based on information provided by carriers, and reflect average times observed during normal periods of activity.
They do not in any way constitute a contractual guarantee of delivery on a specific date.
These times may be extended for reasons beyond our control, in particular due to:
• high order volume;
• promotional periods;
• year-end holidays;
• logistical disruptions;
• postal network congestion;
• strikes;
• customs inspections;
• weather conditions;
• conflicts or geopolitical events;
• government restrictions;
• force majeure events.
No refund of shipping costs will be granted in the event that estimated delivery times are exceeded.
🖨️ Print-on-demand (POD) products
Certain products offered on the Oraloa website are made through print-on-demand. These products are clearly identified on their product page.
Unlike products stored in our warehouses, print-on-demand items are manufactured specifically after your order is confirmed.
For print-on-demand products, the average estimated delivery time is about 7 to 8 weeks, including:
• production time;
• preparation;
• and shipping.
These times are provided for guidance only and may vary depending on:
• order volume;
• time of year;
• production capacity;
• technical constraints;
• carrier delivery times;
• international customs procedures.
Print-on-demand products cannot be shipped within 24 to 48 hours, even when ordered together with in-stock products.
For mixed orders containing both in-stock items and POD items, Oraloa reserves the right to:
• make several separate shipments;
• split packages;
• modify the delivery method;
• ship products from different warehouses;
• or adjust the carrier used.
IMPORTANT: Pickup point / relay point delivery options (including Mondial Relay) are available only for products physically in stock in our warehouses.
Print-on-demand products are not eligible for pickup point or relay point delivery.
Cancellation, Return, and Refund — Print-on-Demand (POD) Products
Since print-on-demand products are personalized and made specifically for each order:
• no cancellations;
• no exchanges;
• no returns;
• no refunds;
will be possible once the order is confirmed, in accordance with the legal provisions applicable to goods made to customer specifications.
No refund of shipping costs, compensation, or goodwill gesture can be granted in the event that estimated delivery times for POD products are exceeded. (see specific POD terms)
Pre-orders and Out-of-Stock Products
For certain canvases offered as pre-orders or temporarily out of stock, the average estimated production and delivery time can reach 8 to 14 weeks.
Specific timeframes are indicated directly on the product page when applicable.
Customs, Taxes, and Import Fees
For the United States, Canada, and the European Union, all customs and import fees are fully covered by Oraloa when an order is shipped from the warehouse corresponding to the relevant geographic area.
No additional fees will be charged to the customer upon delivery under these conditions.
For other destinations, customs duties, local taxes, import VAT, administrative fees, or handling fees may apply in accordance with the regulations of the destination country.
Any such fees remain solely the customer's responsibility.
Additional fees may also apply if the customer voluntarily requests shipping from a warehouse located in a different geographic area than originally planned.
Refusal of Package or Non-Payment of Fees
In the event of refusal of the package, non-payment of customs fees, or failure to collect the package:
• the initial shipping fees will not be refunded;
• administrative fees of up to 20% of the total order amount may be withheld;
• return or destruction fees for the package may be charged;
• no refund will be issued if the package is abandoned, destroyed, or lost by customs services or the carrier.
I Didn't Pick Up My Package — What Should I Do?
If a package is not picked up within the allotted time and is returned to us:
• a new shipment may be offered at the customer's expense;
• the initial shipping fees will not be refunded;
• reshipping fees may apply.
The customer is fully responsible for the delivery information provided when placing the order.
Any address error, omission, or incorrect information that may result in a delay, return, or loss of the package remains the customer's responsibility.
Tracking Number
As soon as an order is picked up by a carrier, a tracking number is automatically sent by email or made available through the customer account.
Certain specific orders may receive their tracking number a few days after the actual shipment.
If a shipping option without tracking is chosen, no additional information can be provided and Oraloa cannot be held responsible in the event of non-receipt.
My Package Is Marked as Delivered but I Received Nothing
When a carrier marks a package as "delivered," Oraloa considers the order to have been properly delivered.
We recommend that the customer:
• check with neighbors, building managers, or concierges;
• contact the carrier directly to obtain precise delivery information.
No replacement or refund can be guaranteed until an official carrier investigation has been completed or an actual return of the package has been confirmed.
Limitation of Liability
Oraloa cannot be held responsible for:
• delivery delays;
• temporary loss of tracking;
• carrier errors;
• customs delays;
• logistical disruptions;
• packages lost after delivery confirmation;
• or any event beyond our control.
No Delivery Delay or Incident May Give Rise To:
• an automatic order cancellation;
• a refund of shipping costs;
• financial compensation;
• a store credit;
• or an unjustified payment dispute/chargeback.
Any Abusive Chargeback Attempt Regarding a Shipped or In-Transit Order May Result In:
• permanent suspension of the customer account;
• refusal of future orders;
• as well as referral of the case to the relevant collection services.
• an automatic complaint to the competent authorities.
By confirming their order, the customer acknowledges having read and unconditionally accepted the entirety of these shipping terms.
For any questions regarding the delivery of your order, you can contact our customer service at: info@oraloa.com
