Returns and refunds
Can I cancel my order?
Yes, as long as it has not been prepared and shipped. In-stock products usually leave within 24 to 48 business hours: email us as quickly as possible at info@oraloa.com. An order that has already shipped can no longer be cancelled, but it can be returned under the conditions below.
Can I return a product?
Yes, at your own expense, provided the product is sealed: an unused, complete kit in its original packaging, with the canvas protective film intact and the drill bags sealed. The return is at your expense, to our warehouse in the United States. The shipping costs of your order are not refunded, and neither are the return shipping costs: only the price of the product is refunded. Send your request within 14 days of receiving your order to info@oraloa.com, with your order number.
How long do I have to return a product?
You have 14 days from receipt of your order to let us know that you wish to return it, without giving any reason, by writing to info@oraloa.com with your order number. The product must then be sent back to us no later than 14 days after your request.
Which products can be returned?
We only take back kits that are unopened and unused, complete and in their original packaging: canvas protective film intact, drill bags sealed, accessories included. An opened or used kit (film removed, bags opened, drills placed) can no longer be resold; as it then has no value, it is neither taken back nor refunded.
Non-returnable products
Made-to-order products (print on demand / POD), kits made from your photo and gift cards cannot be cancelled, exchanged or returned once the order is confirmed, as they are made to your specifications.
How do I return a product?
Email us at info@oraloa.com with your order number. We will send you the address of our warehouse in the United States and the return instructions. You send the kit back at your expense, with the canvas protective film intact. Parcels sent back without a prior request are not accepted. Return shipping costs are not refunded, unless the product is defective, damaged or not what you ordered.
My product is defective, damaged or not the right one
Check your order on arrival and email us as soon as possible at info@oraloa.com, with photos. We will offer you a replacement or a refund, return costs included. These conditions do not limit your legal guarantee of conformity.
How will I be refunded?
Once we have received and checked your return, we confirm its acceptance by email. Only the price of the returned product is refunded, to your original payment method, within 14 days at most: the shipping costs of your order and the return shipping costs are not refunded. Your bank may take a few more days to show it.
Can I exchange a product?
The quickest way is to return the kit under the conditions above, then place a new order for the one you want.
