You have just received your Diamond Painting kit, you are totally excited to start your Oraloa painting, and there ... the accident, you spill one or more packages of diamonds and it's a tragedy ... Well, not for long, because for the purchase of each kit, we offer you the Aloha by Oraloa insurance, and you can finally say, great, all is not lost because we will be able to help you.

How can you be desperate when you are sailing around the peaceful island of Oraloa?

Our priority is that your Diamond Painting experience with us is just perfect, and that's where Aloha Assurance comes in, we will replace up to 3 different colors for free if needed.

How to use Aloha Assurance:

Nothing could be easier, take pictures of the spilled diamonds and email us at with:

  • Your contact information.
  • Your order number (mandatory), only the person who ordered on can benefit from the insurance.
  • One or more photos / videos of the incident.
  • A short comment to explain the situation and tell us how we could help you.

Our team will get back to you within 2 to 3 business days or less to bring you a solution.

We would like to inform you that only products purchased on the official ORALOA website or our official stores are guaranteed.
Oraloa products purchased new or used on second hand websites are not covered by the Oraloa warranty.

*Conditions apply, please contact us for insurance details.

Oraloa is your specialist hobby store, dedicated as much to art enthusiasts - be it Diamond Painting, cross-stitch, pixel hobby Oraloa or even puzzles - as to people in search of the perfect gift.

Our mission? To democratize access to creative hobbies by offering high-quality, licensed products.

Join us on an enchanted Hawaiian-themed journey as we introduce you to our charming mascots and explore our fabulous range of products.