At Oraloa, we take particular care in choosing our products. They must be innovative and of Premium quality. Our items are tested and approved by our department and we do everything we can to introduce them to you and ensure you have an optimal purchasing experience. But that's not all!
• Online order 100% secure by credit card, PayPal or Stripe.
• Guarantee Aloha Assurance.
• Competent and professional customer service - available 7 days a week.
• Thousands of people already trust us!

Our online store is open 24 hours a day, every day of the week. The order process is broken down into several steps:

1- Basket: check the contents of your order. At this step you can modify the quantities.
2-Customer information: enter your personal information and delivery address.
3- Delivery: choose the delivery method that you want based on the choices offered to you.
4- Payment: you are offered several payment methods, it's up to you to choose. You can check the contents of your order on the summary (optional item(s) and service(s), delivery method and costs).
5- Order confirmation: to be sure that your order has been recorded, you must reach this stage. You can now print your order confirmation. You will also receive an email confirmation with your order reference and tracking number.

A complete order, available in stock and validated by credit card, the average processing time is 24 to 48 hours.
Orders are prepared from Monday to Friday, when all products are available. If an item is unavailable, your order will be prepared upon receipt of it. Our items are shipped from our shipping centers in France.
It is also possible that you will receive your order in several packages. If this case arises, you will receive a tracking number per package by email.

As soon as your payment is validated, you will then receive an e-mail with a tracking number to trace your order directly on the carrier's website.

Orders can only be canceled if they have not yet been executed. If your packages are currently in transit (if a tracking number has been provided), unfortunately we cannot cancel your order.

If you have a valid promo code, enter it in the “Promo code” box during the checkout process, and click “Apply”.

As Oraloa is a Franco-Canadian company, your orders are shipped from our warehouse based in the Paris region in France.

Due to the exclusivity of certain products, the delivery time may take 2 to 10 working days depending on your geographic location. (Excluding pre-sales). Additional delays may be expected in the event of a strike, blockage or holiday season.

If you have not been able to collect your package, you have the option of requesting a second shipment, which will be made at your expense. However, if you did not collect your package voluntarily, the initial delivery costs will not be refunded to you.

Upon receipt of your order, it is important to check that your package has not been damaged during transport and that the product is in perfect condition (and, where applicable, note these damages detailed on the carrier's delivery note). This verification must be done at the time of delivery and in the presence of the driver. We recommend that you keep the packaging, it may be useful in the event of returning the product.

First check the tracking of your package via the link to your tracking interface which was sent to you by e-mail after your order. If this is indicated during delivery, we invite you to wait until the scheduled delivery date. If your package is pending with the carrier, we invite you to collect it from the address indicated on the delivery notice. We also ask you to check on your order tracking that the delivery address indicated on your order is correct.

Before contacting us, check your order confirmation if the product ordered is different from the one you received. If the item received is indeed different from the one you ordered, please contact customer service by email.

It is possible that your order will be shipped in several packages. Check your order confirmation email to be sure you do not have multiple tracking numbers from our carrier. If all packages have arrived and you still do not have all your products, contact customer service by email.

We do our utmost to ensure the intact and correct delivery of your order. If, however, you receive a defective product, contact us and we guarantee to find a quick solution.

We accept all credit cards as well as payment via PayPal, with or without a PayPal account.

First check that the expiration date of your card has not passed. Secondly, check that you have entered your last name AND your first name in the appropriate field. If your bank transaction is refused, the authorized limit may be exceeded. To ensure this, we invite you to contact your bank to check the amount of this ceiling.

Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate. All information relating to pages, content, credit cards and transactions is protected by the same level of security used by banks. For more information on this subject, consult our legal notices.

After Sales Service is available Monday to Friday, 9 a.m. to 4 p.m. (EST - Eastern Standard Time)

We generally respond to your requests within 48 to 72 business hours.

Please contact our After-Sales Service, we will find a quick solution to your problem.

It can happen. Packaging the kits remains manual work.
Don't worry, our Aloha insurance covers this type of problem for up to three colors.
Send us an e-mail with the color codes, the quantity of missing sachets and the number corresponding command.

Only products purchased on the official ORALOA website or our official stores are guaranteed. Oraloa products purchased new or used on second-hand websites or from individuals do not benefit from the Oraloa guarantee.

Yes, Yes and Yes!
Our priority is to remunerate each of our artists. All of our products are licensed.
Our artists are essential to us and we do everything possible to create a long-term, trusting relationship with each of them.
One of our main values : respect!

It is the policy of The Oraloa company not to accept unsolicited submissions of creative materials.
We hope you understand that the intent of this policy is to avoid the possibility of future misunderstandings when projects developed by our professional staff might resemble other people's creative work.

When you order a Diamond Painting kit you receive the following elements: a high quality printed canvas, all the necessary diamonds but also a starter kit containing a stylus, tweezers, a piece of wax and a cup. So you can get started right away! This is valid for all our kits.

As diamond embroidery is a mosaic art, the larger the embroidery size, the more detailed it will be.
Our paintings have been made to have the best possible size and thus avoid pixelation as much as possible.
Unfortunately, we do not make a personalized kit at the moment.

Both types of diamonds have the same use, but work differently. Round diamonds are easier to lay and some beginners prefer them for this reason, but they leave a glimpse of the canvas. Unlike square diamonds which must be placed meticulously with a final result without background.
If you choose round diamonds, no worries, our canvases are created with a colored background which minimizes bleed-through.

Each canvas contains 2 AB colors minimum, whether for round or square diamonds.

All Diamond Painting kits include ultra-strong, 100% recyclable cotton canvas.

The canvas is covered with a layer of poured glue which allows the diamonds to adhere to it and hold them in place. faith placed.