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  • Why buy from us?

    At Oraloa, we take great care in choosing our products.

    They must be innovative and of Premium quality. Our products are tested and approved by our service department, and we do our utmost to ensure that you discover them and enjoy the best possible shopping experience.

    But that's not all:

    - 100% secure online ordering by credit card, PayPal or Stripe.

    - Competent, professional customer service - available 7 days a week.

    - Thousands of people already trust us!

  • How do I place an order?

    Our online store is open 24 hours a day, every day of the week. The ordering process is divided into several steps:

    1- Shopping cart: check the contents of your order. At this stage, you can modify the quantities.

    2-Customer information: enter your personal information and delivery address.

    3- Delivery: choose the delivery method you prefer from the choices offered.

    4- Payment: we offer several payment methods, for you to choose from. You can check the contents of your order on the summary page (optional item(s) and service(s), delivery method and charges).

    5- Order confirmation: to be sure that your order has been registered, you need to reach this stage. You can now print out your order confirmation. You will also receive an e-mail confirmation with your order reference and tracking number.

  • How long does it take to process an order?

    A complete order, available in stock and validated by credit card, the average processing time is 24 to 48 hours. Orders are prepared from Monday to Friday, when all products are available. If an item is unavailable, your order will be prepared as soon as we receive it. Our products are dispatched from our shipping centers in Canada and USA.

    It is also possible that you will receive your order in several packages. In this case, you will receive a tracking number by email.

  • How can I track my order?

    As soon as your payment is validated, you will receive an e-mail with a tracking number to trace your order directly on the carrier's website.

  • How do I cancel my order?

    Orders can only be cancelled if they have not yet been fulfilled. If your packages are currently in transit (if a tracking number has been provided), we unfortunately cannot cancel your order.

  • How can I use a promotional code on the website?

    If you have a valid promo code, enter it in the "Promo code" box during the checkout process, and click "Apply".

  • Why didn't I receive my little present?

    Small gifts are no longer automatically available in our orders.


  • Where is my order shipped from?

    As Oraloa is a French-Canadian company, your orders are shipped from our external warehouses in North America, Canada and the USA.

  • What are the delivery times?

    Due to the exclusivity of certain products, delivery may take 2 to 10 working days depending on your location (excluding pre-sales). Additional delays are to be expected in the event of strikes, blockades or holiday periods.

  • What precautions should be taken during delivery?

    On receipt of your order, it is important to check that your parcel has not been damaged in transit and that the product is in perfect condition (and, if necessary, to note this detailed damage on the carrier's delivery note). This check must be carried out at the time of delivery, in the presence of the driver. We recommend that you keep the packaging, as it may be useful if you need to return the product.

  • My parcel has been dispatched but I still haven't received it. What should I do?

    First of all, check the tracking of your parcel via the link to your tracking interface that was sent to you by e-mail after you placed your order. If your parcel is indicated as being in the process of being delivered, please wait until the scheduled delivery date. If your parcel is pending with the carrier, please collect it from the address indicated on the delivery notice. Please also check your order tracking to ensure that the delivery address indicated on your order is correct.

  • I've received an item that doesn't match my order. What should I do?

    Before contacting us, please check your order confirmation to see if the product you ordered is different from the one you received. If the item received is indeed different from the one you ordered, please contact customer service by e-mail.

  • I'm missing an article. What should I do?

    Your order may be shipped in several packages. Check your order confirmation e-mail to make sure you don't have several tracking numbers from our carrier. If all the packages have arrived and you still don't have all your products, contact customer service by e-mail.

    Please note that drills are always sent separately from your order and may arrive later than your kits.

  • What should I do if my product has a manufacturing defect?

    We do our utmost to ensure that your order is delivered undamaged and correctly. However, should you receive a faulty product, please contact us and we guarantee a rapid solution.


  • What payment methods do you accept?

    We accept all credit cards as well as payment via PayPal, with or without a PayPal account and Sezzle.

  • My credit card payment has been refused. What should I do?

    First, check that your card's expiry date has not passed. Secondly, check that you have entered your surname AND first name in the appropriate field. If your bank transaction is refused, you may have exceeded the authorized limit. To be sure, we invite you to contact your bank to check the amount of this ceiling.

  • Is the data I transmit confidential?

    Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate. All information relating to pages, content, credit cards and transactions is therefore protected by the same level of security used by banks. For further information on this subject, please consult our legal notice.


  • Service hours

    Our After Sales Service is available Monday to Friday, from 9 a.m. to 4 p.m. (EST - Eastern Standard Time)

    We generally respond to your requests within 48 to 72 working hours.

  • I have a problem with my product. What should I do?

    Please contact our After Sales Service and we will find a quick solution to your problem.

  • I'm missing some diamonds. What should I do?

    It can happen. Kit packaging is still a manual operation. Don't worry, our Aloha insurance covers this kind of problem up to three colors. Send us an e-mail with the color codes, the quantity of missing bags and the corresponding order number.

  • I bought a used Oraloa kit. Am I entitled to a warranty?

    Only products purchased on the official ORALOA website or in our official stores are guaranteed. Oraloa products purchased new or used on second-hand websites or from private individuals are not covered by the Oraloa warranty.


  • Are your artists paid?

    Yes, Yes and Yes! Our priority is to remunerate each and every one of our artists. All our products are licensed.our artists are essential to us, and we do our utmost to create a trusting, long-term relationship with each and every one of them.one of our core values: Respect!

  • How can I submit my ideas for use in new Oraloa creations?

    The Oraloa company has a policy of not accepting unsolicited submissions of creative material.

    We hope you understand that the intent of this policy is to avoid the possibility of future misunderstandings when projects developed by our professional staff may resemble the creative work of others.

  • What does my Diamond Painting kit consist of?

    When you order a Diamond Painting kit, you'll receive the following: a high-quality printed canvas, all the diamonds you need and a starter kit containing a stylus, tweezers, a piece of wax and a bowl. So you can get started straight away! This applies to all our kits.

  • What size canvas should I choose?

    As diamond embroidery is a mosaic art, the larger the size of the embroidery, the more detailed it will be.
    Our paintings have been made to have the best possible size and thus avoid pixelation as much as possible.unfortunately, we don't make customized kits at the moment.

  • Round or square diamonds?

    Both types of diamond serve the same purpose, but work differently. Round diamonds are easier to lay, and some beginners prefer them for this reason, but they leave a glimpse of the canvas.

    If you choose round diamonds, don't worry, our canvases are created with a colored background that minimizes bleed-through.

  • Are there any AB diamonds on your canvases?

    Each canvas contains a minimum of 2 AB colors for both round and square diamonds.

  • How is your canvas made?

    All Diamond Paint kits include an ultra-resistant 100% recyclable cotton canvas, coated with a layer of cast glue that allows the diamonds to adhere and hold them in place.

◈ Service Client

Nous nous évertuons à offrir le meilleur service et répondons à vos e-mails dans les meilleurs délais. Écrivez-nous via le formulaire ci-joint ou directement par email.

◈ Aide

Toute notre équipe est francophone et anglophone totalement dévouée au service de nos clients. Nous faisons tout ce qui est en notre pouvoir pour faciliter votre expérience d'achat, mais n'oubliez jamais que nous ne sommes pas des robots mais des humains et que nos échanges ainsi que vos demandes doivent être cordiaux et se faire dans le respect.

◈ Confidentialité

L’intégralité de nos échanges est strictement confidentielle conformément à notre Politique de Confidentialité