Shipping policy

We inform you that customs fees for countries outside the European Union and outside our delivery zones (USA, CANADA and EU) may apply without holding the company ORALOA responsible. Customs charges cannot be refunded to you in these areas.
Order Processing: Normal order processing can take between 3 to 5 days currently (Monday – Friday). But Soon, our delivery times will be 5 to 10 working days (Check according to your destination):
  • États-Unis: entre 4 et 8 jours en moyenne 
  • Canada: entre 4 et 8 jours en moyenne 
  • France Belgique: Canada: entre 4 et 8 jours en moyenne 
  • Europe: entre 10 et 15 jours en moyenne 
  • Australie, Asie et Moyen Orient: entre 5 à 8 semaines en moyenne.
Shipping Delivery The following shipping methods are available, Standard Ground (3–7 business days), Expedite (3 business day). Business days do not include weekends and there is no weekend delivery for either shipping method. Some items cannot be shipped using Expedite due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available. Please note that orders could arrive in multiple packages. Standard Ground: Shipped orders should arrive in 3 – 7 business days depending on delivery location. Expedited: Expedited shipping is only available on select products. Expedited orders will be processed on the same day if they are placed by 11:00 am CT on a business day and should arrive in 1 business day. Orders placed after 11:00 am CT will be processed on the following business day and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. SHIPPING FAQS Where is my order? To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from Canada (For North America and World Customer) and France (For European and Middle East Customer). Under usual circumstances, total delivery time is 5-20 days depending on your location (excluding processing times). Due to COVID-19, delivery times may be longer. Please note that delivery times are not guaranteed. Does not include customs clearance or order processing. USA: Between 4 - 8 days average Canada: Between 4 - 8 days average Europe: Between 10 - 15 days average Australia, Asia, Middle East: Between 5 - 8 weeks average All Others: Between 5 - 8 weeks average Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. Can I cancel my order? You may cancel your order within 24 hours after it is placed. If your order is already assigned a tracking number, it has already been sent out and we will unfortunately not be able to cancel it. What is your refund policy? If you're unhappy with your order for any reason send an email to and tell us your issue. *We do not offer refunds on items that are currently still in transit* . Please check our refund conditions. What is the "Oversized Shipping" charge? For some items shipping within Canada an incremental shipping charge may be incurred due to an item’s size and weight. The incremental charge is charged for total quantity ordered. Note: The incremental charge, if applicable, is displayed on product detail pages and throughout checkout. Shipping Promotion Exclusions The following items are excluded from shipping promotions: Oversized Shipping Charges and Gift Cards. Signature Confirmation Some orders may require a signature at time of delivery. If signature is required, carrier will make one delivery attempt and leave a notice with instructions on where to pick up the package. The carrier will hold the package for 5 business days before returning it back to Oraloa. Gift Cards: Shipping Rates: Ground Delivery Ground delivery costs are at Currently it is $0.87 per standard letter mail mailed within Canada Ground delivery lead time may take up to 4 business days depending on the destination. Express Delivery Express delivery costs are calculated based on the destination. Costs will be provided once the Shipping Address is entered and 'Continue' is clicked. (Note, clicking 'Continue' will not place your order, you will be given a chance to review your order before placing it.) Express delivery lead time is 1-2 business days depending on the destination. Shipping Notes Orders only ship on business days, which are Monday - Friday (excluding Holidays). All express delivery orders require a street address. Shipping to PO Boxes is supported under conditions, please contact us. Not all shipping methods are available for all shipping addresses.
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