Shipping policy

Where does my order come from and what are your shipping areas?

We ship our products worldwide. Here are our shipping areas :

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  • Order placed in North America : Shipped from our warehouse in Canada
  • Order placed in Europe : Shipped from our warehouse in France
  • Order placed in the rest of the world : Shipped from our warehouse in China

Shipping rates depend on your country, so please add items to your cart and use the shipping simulator in your cart to see your shipping rate.

Orders are shipped via, ICS, Post Canada, UPS, La Post, DPD, Colissimo or Mondial Relay. The choice of carrier is based on your postal code and preference.

The choice of carrier is based on your postal code and preference.

When will I receive my order?

These are the standard delivery times for our products. Please note, however, that delays may occur and that this information is only an estimate from our carriers depending also on the service you choose when placing your order :

Canada
Standard 2 to 4 business days.

France
Standard : 2 to 4 business days.
Mondial Relay : 5 to 7 business days

United States
Standard: 5 to 10 business days

Europe
Standard: 3 to 15 business days
Mondial Relay eligible 7 to 18 business days

Mexico
Standard: 8 to 15 business days

Rest of the World
Standard: 10 to 22 business days

With the current sanitary conditions, some packages may have taken more than 15 business days of extra time. Please take this into account.

No shipping refunds can be given if the estimated delivery time is exceeded.

Do I have to pay extra for duties, taxes, VAT, etc.

You the buyer are responsible for all processing fees, taxes, tariffs, duties and customs clearance fees required by your country for importing consumer goods. We are not involved and do not know the customs regulations and fees in your country. However, customers from the following countries: Canada, United States and European Union countries are not subject to paying customs or import fees since the company has official structures in these countries. You may still be charged a fee by the various authorities if you request that a product be shipped to you from a different warehouse than the one in your country (e.g., a canvas delivered from Canada for France).

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As an international consumer, we invite you to check beforehand that there are no unexpected costs when clearing a package through customs and thus plan for additional costs in advance.

If you are not familiar with customs fees, we invite you to contact your country's postal services or your local customs for more information on this topic.

When will you ship my order?

For orders placed in North America and Europe, our teams make every effort to ship your package within 1 to 2 business days, unless there is a major problem beyond our control.
For all canvases purchased out of stock, the delivery time is 8 to 14 weeks. Please check our stock module listed on our products before placing an order.
For all orders from the rest of the world, the delivery time and 6 to 8 weeks.

Will I receive tracking information on my order?

Yes, once your order is ready to be shipped, you will automatically receive your tracking number by email or on your customer account by clicking on the link " view my order ", you will then have access to all tracking information.

For special orders, it is also possible that the tracking number will be communicated to you a few days after your order is shipped.

If you opt for a non-tracking delivery, we are not responsible for its proper delivery and no tracking can be provided.

My package is marked as delivered, but I have not received anything, what should I do?

If a package is marked as delivered, unfortunately we are no longer able to assist you. A replacement item may be returned to you, only if we receive the order back.

We invite you to contact your carrier who will help you resolve the issue by contacting them directly.

We still invite you to notify us of any problems with the delivery of your order.

 

We will be happy to discuss any questions you may have about the delivery of our products by emailing info@oraloa.com.