Refund policy

What is your return policy?

We handle return requests on a case-by-case basis. We will always do our best to satisfy every customer and believe in our products and their qualities. Our main mission and to provide you with exemplary customer service and meet your priority expectations.

How long do I have to cancel my order?

An order cancellation request must be received before our staff has packed and shipped your order. Preparation of your products is usually done between 1 and 2 hours after receiving your order. 

If your order has already been shipped, the order cannot be cancelled.

What is your return policy?

We only accept returns within 3 days, at your expense and only if the product is in its original unopened box, sealed with its protective film and in perfect condition to be resold. Return shipping will be at your expense using the same delivery service by which your product was delivered to you.

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To qualify for a return, your item must be in the same condition as when you received it, unopened or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

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We cover return shipping costs only in certain cases: Defective product.

What do I need to do to request a return?

To start a return, you can contact us at info@oraloa.com. If your return is accepted, you are responsible for the return shipping costs. We will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@oraloa.com.

My order is damaged or defective?

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and correct it.

Exceptions / non-returnable items?

Some types of items cannot be returned, such as custom products (such as special orders or personalized items) or gift cards. Unfortunately, we cannot accept these returns.

Please contact us if you have any questions or concerns about your specific item.

Can I exchange my product?

The fastest way to ensure you get what you want is to return the item you have in its original packaging, and once the return is accepted, make a separate purchase for the new item.

How do I get a refund on my order?

We will notify you once we receive and inspect your return and inform you whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Keep in mind that your bank or credit card company may take some time to process and issue the refund.

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